Returns & Exchanges
At PawsnHeart, we want you and your furry companions to love your new style. If you are not completely satisfied, we offer a 30-day window for hassle-free returns and exchanges on all unworn fashion items.
Initiate Your Request
Visit our online Returns Portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging with all tags attached to ensure the product remains in resellable condition.
Ship It Back
Print your prepaid shipping label from the portal, secure it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects your return, we will process your refund or ship your new exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing